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Welcome to our Frequently Asked Questions page.
Below  you'll see some often asked questions.  If you don't see your question answered here or if you need further clarification you can click here to contact us.  Please remember to include your name and try to be as specific as possible.
Q.  How long will my order take?
The production time depends on what you ordered.
    If you ordered any of our personalized summer camp products, in most cases we'll have them on their way to you by the next business day.
    Printed fabric labels take a little longer.  New printed label orders will be made and shipped to you within a week after you approve your proof. Remember, we will not print your labels until you have approved your proof.
    Re-ordered printed labels will be shipped within 3 business days after we receive the order.
    Finally, if your order was for woven fabric labels, we'll ship them to you in about 4 to 6 weeks.
    Transit time for all our items is determined by where we're shipping them to.  We ship all orders from Connecticut so, of course, the farther it has to go, the longer it will take.  If your order has been in transit for longer than 10 business days you should contact us.

Q.  Can I have my order rushed?
No.  In order to keep costs down we need to process each item as part of a batch.  Therefore, all like items are done on the same schedule.  You can, however, request a faster shipping method.  UPS offers a number of expedited shipping services, including Next Day, Second Day, and others.  You should call our customer service department at 1-800-654-5210 to discuss your options.

 What is the difference between a woven and a printed label?
  The primary difference is in how the text or design is applied to the label.  A printed label uses dry ink to stamp the body of the label (logos, text, etc.) onto the material.  A woven label uses colored thread to weave the label body directly into the material.  The text or logo then becomes a physical part of the label, rather than ink bonded to the surface.  Both kinds of labels are made of woven fabric.

Q.  What is a plate and why am I being charged for it?
A.  A plate is a thin piece of magnesium with a raised, mirror image of your label on it.  It is heated and pressed through our dry ink onto the label material.  The term "plate charge" actually encompasses many different costs, from the cost of the plate, to making or cleaning/altering artwork, to generating and sending proofs.  As well other costs relating to the manufacture of the plate.  There is no plate charge for woven label orders.

Q.  Will I be charged for plate each time I place an order?
A.  Not as long as your label does not change.  We keep your plate in your file so when you're ready to order more labels we don't have to make another plate.  Colors and materials can change without needing another plate but text, logos and some size changes will require a new plate.

Q.  What is a "proof"?
A.  "Proof" is the term used to refer to a paper or electronic mock-up of your label.  We either fax or email a picture of your label for every new order.  The proof is based on the information you gave us when you placed your order and is your chance to make any changes or corrections before we print your labels.  Changes can be made free of charge at this point.  Note: Faxed proofs are usually distorted and are always in black & white.  Emailed proofs are subject to the differences in how computers interpret colors but if you print a copy you'll be able to see the actual size and layout of your label.
Just for fun!Winsted, CT
This is a picture of our little town, Winsted, Connecticut.  This view is looking east-northeast along Main Street and was taken from the top floor of our building.  Winsted is in the northwest corner of the state at the junction of the Still and Mad rivers.  The Mad river is pictured here.