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Shipping & Return Policies

Production Time
CAMP ITEMS are usually shipped the business day after we receive the order.  However, particularly during our high volume months of May, June & July orders can be delayed by an additional business day.  Transit time is in addition to production time.

CUSTOM LABEL re-orders will be shipped within 3 business days after we receive the order.  New orders will be shipped within a week after you have approved your proof. We will not print new label orders without a proof approval!  Transit time is in addition to production time.

Shipping Rates
The chart below is for the lower 48 US states only.  Orders being shipped to Alaska, Hawaii or Puerto Rico will be sent by US Mail only.  Deliveries to these destinations cost more so please call our Customer Service line at 800-654-5210 for current rates.  We'll need to know what you intend to order so we can calculate a shipping weight.
THIS CHART IS FOR CAMP ITEMS ONLY.
ORDER TOTAL SHIPPING CHARGE SHIPPING METHOD*
$18.00 or less $2.00 First Class Mail
$18.01 to $28.00 $5.25 Priority Mail
$28.01 to $65.00 $8.50 Priority Mail
$65.01 to $150.00 $11.00 UPS Ground
$150.01 to $200.00 $15.00 UPS Ground
More than $200.00 FREE! UPS Ground

*Shipping methods are not guaranteed and are selected at our discretion.
†UPS cannot ship to PO boxes. A mail service will be chosen by us for orders being shipped to PO boxes.


Other shipping methods are available but are quoted by the order.  Please call for your options and rates.

Transit Time
While we produce and ship orders quickly you should still allow sufficient time for your order to reach you.  All of our orders are shipped from Connecticut.  Orders going to the west coast will take a minimum of 5 days from the day we ship them.  Other, faster shipping services are available.  Please call our Customer Service line at 800-654-5210 to discuss special shipping requirements.  Faster shipping service will not affect our production time.

Errors or missing items
If you find an error or an item is missing please have your order number ready and call 1-800-654-5210 or send an email to info@sterlingtape.com.  Make sure you've unfolded and unpacked everything to verify that an item is missing before contacting us.

Returns
1) ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER.

2) Personalized items cannot be returned unless they are defective or we have made an error.  We will not be responsible for customer error on any portion of an order.  You must notify us of an error within 30 days of receiving your order.  We reserve the right to deny return authorization.

3) Authorized items may be returned for exchange or refund.

4) Exchanged items must be the same color, size, material, quantity and printing as the original.  We will not make changes to re-made items, except to rectify our error.

5) Refunded items/orders will be refunded the item price only.  Shipping charges are not refundable.  Return shipping will be at the customer's expense  unless otherwise agreed upon.

6) To obtain a Return Authorization Number call 1-860-379-5142.  Please have your order number ready when you call.  Items returned without a valid Return Authorization Number will not be accepted.
Just for fun!Winsted, CT
This is a picture of our little town, Winsted, Connecticut.  This view is looking east-northeast along Main Street and was taken from the top floor of our building.  Winsted is in the northwest corner of the state at the junction of the Still and Mad rivers.  The Mad river is pictured here.